Refund and Return

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Refund and Return

We are committed to ensuring your satisfaction with our products. Please review our refund and return policy for detailed information on the terms and conditions related to refunds and returns.

Eligibility for Returns

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Returns are subject to inspection and approval.

Timeframe for Returns

You may initiate a return within 30 days from the date of receipt. After this period, GSL Logistics reserves the right to refuse returns.

Return Process

To initiate a return, please contact our Customer Service team at sales@gslfreightlogistics.com. Provide your order number, details of the item(s) to be returned, and the reason for the return.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a GSL Logistics error or a defective product.

Inspection and Approval

Returned items will be inspected upon receipt. Once the return is approved, a refund will be processed. GSL Logistics reserves the right to deny returns that do not meet the eligibility criteria.

Refund Processing

Refunds will be processed using the original payment method. Please allow 07 business days for the refund to reflect in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. We will arrange for a replacement or issue a refund based on the specific circumstances.

Non-Returnable Items

Certain items are non-returnable, including custom made orders. Please check the product description before making a purchase.

Changes to the Refund and Return Policy

GSL Logistics reserves the right to update or modify the refund and return policy at any time. Changes will be effective immediately upon posting on the website.

Contact Us

If you have any questions or concerns regarding our refund and return policy, please contact our Customer Service team at sales@gslfreightlogistics.com.

By making a purchase through GSL Logistics, you acknowledge and agree to comply with our refund and return policy. It is important to review this policy regularly to stay informed about any updates or changes.

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